FAQ

How can I order a bespoke, one of a kind chair?
To discuss any custom orders please email us at info@madchair.co to discuss your idea and needs.

How much does delivery cost?
We currently offer free Mainland U.K delivery on our sofas and chairs.
Delivery will be arranged using our trusted courier. Delivery to Ireland is £40 for furniture.

How long does it take from order to delivery?
We make every furniture to order, and delivery will be within 28 days from order date.
Accessories will be delivered within 3 working days.
If you wish for your items to be delivered together (when there is differing lead times) then please let us know on checkout.

Do you deliver internationally?
Yes we do, delivery is calculated at checkout.

Do you have trade accounts?
Yes. We have trade accounts available to interior designers and stockists. Please email info@madchair.co.uk for further information.

What materials do you use?
We use eco-friendy velvet and linen for all our upholstered goods of our furniture. The image is printed into the fabric rather than on the surface meaning they are durable and the image will not rub or wear. The seat and cushion covers can be machine washed.

How do I redeem my promo code?
To redeem your code enter it exactly as it appears when you reach checkout, the saving will then be calculated. 

What is your return policy?
If you wish to return your item for any reason, please let us know and return your item within 30 days for a full refund.
We cannot offer a refund on customised items unless they are damaged or faulty. Your refund will be processed within 3 working days.

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